SpeedFix Refund Policy  

Last Updated: November 1, 2025  

At SpeedFix, customer satisfaction is important to us. This Refund Policy explains how refunds are processed for canceled or disputed transactions.

1. Eligibility for Refunds  

You may be eligible for a refund if:  

- You cancel a booking before provider dispatch.  

- A service provider fails to show up or cancels unexpectedly.  

- A service is not delivered as promised and verified by the SpeedFix support team.  

Refunds will not be issued if:  

- The service has already been completed.  

- The customer cancels after provider arrival.  

- The customer is unavailable or refuses service upon arrival.

2. Refund Processing Time  

- Approved refunds are processed within 3–7 business days after confirmation.  

- Refunds are made through the original payment method or credited to your SpeedFix wallet for future use.

3. Deductions and Fees  

- Transaction or payment gateway fees (e.g., Paystack or other processors) are non-refundable.  

- Logistics or cancellation charges may be deducted before issuing refunds, depending on the stage of cancellation.

4. Disputed Payments  

If you believe you were wrongly charged:  

- Contact SpeedFix Support within 48 hours of the incident.  

- Provide details such as booking ID, date, and payment reference.  

- Our team will review the case and communicate the resolution.

5. Non-Refundable Services  

Certain promotional, emergency, or special services may be non-refundable. Such terms will be clearly indicated before booking.

6. Fraud or Abuse  

SpeedFix reserves the right to decline or delay a refund if fraudulent activity, misuse of offers, or policy abuse is suspected.

7. Updates to Refund Policy  

We may update this policy periodically. Continued use of SpeedFix after updates constitutes acceptance of the revised terms.

8. Contact Us  

📧 support@speedfix.com.ng  

📞 +234 903 769 5030